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Closer to home Welsh Water has adopted new working methods and practices implemented as part of an EMS Cognito Programme that will be rolled out over the next 3 years across all of their sites that provide drinking water to over 3 million customers.

Our consultancy work with Welsh Water clean water was explored in the article titled: ‘Lean Management’ , read pages 16 and 18, published in Water and Wastewater Treatment Magazine in October 2012.

Currently ranked amongst the best for customer satisfaction on Ofwat’s industry league table Dwr Cymru Welsh Water (DCWW) is the first water utility in the UK to introduce the innovative combined lean and reliability practices that are part of EMS Cognito’s IMPACT Programme. See our case study.

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